The Sharing Economy’s Customer Experience Technology Innovation

Forbes – January 25, 2017

One of the greatest benefits of new technology is that it provides us the ability to find the resources we need much more quickly. Just like Uber can connect us with a ride or Airbnb connects millions of customers with millions of open rooms, we can also find ways to use this new technology to change our business strategy. Rethinkery Labs, for example, runs software like Upwork and Freelancer that sifts through thousands of freelancer profiles to find the exact right match for a given project, then reaches out to that person to ask if they want to be involved. Instead of people looking for work, the work is now looking for people.

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