Rating Systems May Discriminate Against Uber Drivers

Cornell Chronicle – December 22, 2016

Many new “sharing economy” companies, like Uber and Airbnb, use consumer-sourced ratings to evaluate their workers – but these systems can be fraught with difficulties, including bias based on race or gender. In their paper, “Discriminating Tastes: Customer Ratings as Vehicles for Bias,” researchers examine how bias creeps into evaluations of Uber drivers from their customers.

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